Voice Solutions

Communication Planning Corporation has partnered with ShoreTel to deliver full-featured IP telephony solutions that are cost-effective and easy to manage. Own and manage the system in-house, or let our experts handle it off-site. Our business communication solutions, whether on-site or in the cloud, exploit the power of IP with unified communication tools that anyone can use.

Voice Overview

Learn how to determine if our voice solutions are right for you.

ShoreTel Connect

Learn about ShoreTel Connect and how it can work for you.

ShoreTel Connect Cloud

Learn about ShoreTel Connect Cloud based solutions

ShoreTel Dock

Learn how ShoreTel Dock can benefit your business.

Voice Solutions Overview

Explore an Easier Way to Work

If you’re spending too much time on problem-solving and end-user implementation, it might be time for a new phone system with improved ROI and more responsive customer service. ShoreTel’s unified communication solution offers both by freeing you to focus on activities that increase your productivity and profits.

Is your current phone system:

  • Simple – Can you maintain it from any Internet connection?
  • Scalable – Will it grow with you?
  • Flexible – Does it offer IM, mobility, video and collaboration?
  • Always On – Does it have 99.999% availability?
  • Respected – Can independent surveys, industry awards and customer feedback confirm a satisfying experience?
  • Intuitive – Can it provide user support at the push of a button?
  • Strategic – Does it free your IT staff to focus on critical business goals?

If you’re tired of managing your own phone system, it might be time to consider a cloud-based communication solution.

Does Your Phone System Do This?

  • Send voicemails to email
  • Provide push-button user support
  • Connect you with your team, wherever they are

If you’re tired of managing your own phone system, it might be time to consider a unified communication solution.

Find the Right Phone System Fast

From selecting the system that’s right for you to justifying the capital investment needed to make it happen, it’s enough to make you want to go back to tin cans and string. These resources make it easier to find the system that’s right for you.

ShoreTel Connect

ShoreTel© is a leading provider of Pure IP Unified Communications solutions, known for exceptional customer satisfaction. Distributed architecture delivers unmatched reliability, scalability and manageability, plus a user interface that sets the standard for ease-of-use.

Designed from the ground up to streamline the work of administrators and end users alike, the built-in unified communications (UC) capabilities of ShoreTel’s premise-based business VoIP phone system are transforming the way people work.

By integrating communication tasks –such as video conferencing, IM, mobility and online collaboration – usually performed with separate tools, ShoreTel’s brilliantly simple business VoIP solutions help boost productivity and reduce costs.

Want to learn more about ShoreTel Connect and what it has to offer? Click here.

Built to leverage the power of VoIP telephony
ShoreTel VoIP phone systems scale and grow across many sites, or many continents. From ShoreTel Director, a single browser-based interface, IT staff can manage the entire VoIP phone system.

Ease is built-in, too
End users get a brilliantly simple new way to work with ShoreTel Communicator (formerly ShoreTel Call Manager), an intuitive application designed to streamline communication management.

99.999% availability for 100% peace of mind
The ShoreTel distributed architecture is incorporated into a unique appliance-based platform with no single point of failure: each switch and site functions as an independent call processor.

The lowest TCO in the industry
Our total cost of ownership (TCO) analysis tool can show you why ShoreTel offers the lowest for TCO in the industry. Many customers report a return of investment within a year.

Virtualized Deployments
ShoreTel applications, such as unified messaging or system administration, can be installed on physical and/or virtual servers – centralized or distributed.

ShoreTel Connect Cloud – Cloud VoIP and Unified Communications

A Modern Phone System for the Way We Work Today

ShoreTel Connect Cloud hosted VoIP and cloud unified communications services are ideal for organizations seeking a secure, managed business communications solution that requires no capital investment.

Our hosted cloud based telephone systems, hosted VoIP PBX, hosted UC, and hosted contact centers services give customers the flexibility to deploy the communications solution that meets their needs today, knowing that as those needs change, it can scale and grow – with little-to-no capital investment and no drain on IT resources. Customers also enjoy the peace of mind that accompanies going with a proven, reliable, and trusted industry leader.

Leader in hosted VoIP and cloud UC
ShoreTel Connect Cloud is our hosted VoIP, unified communications and contact center solutions. Since 2000, it has grown to serve the needs of organizations of all sizes and types, across a variety of industries.


One expert telephony team handles it all
ShoreTel’s Cloud Division doesn’t simply offer hosted phone systems; we manage it, from the move to the cloud, with round-the-clock maintenance. We replace the old phone system and the telco provider, so there’s never any confusion about who’s responsible for what.

Cloud communications that keep pace
ShoreTel’s cloud phone system grows and scales as needed. So there’s never any worry about capacity limits, or being penalized for growth. There’s also no need to allocate resources for future software upgrades: updates to the hosted phone system are automatic and ongoing

Hosted VoIP that integrates easily
ShoreTel’s cloud communications help organizations make the most of their data. Offering built-in integration with CRM, ERP, and applicant-tracking software. Plus an API that gives businesses the power to integrate their processes and homegrown applications with ease.

ShoreTel Dock

The ShoreTel Dock is the first and only business-grade device that transforms the Apple® iPad® and iPhone® into desk phones for the mobile generation. It fuses together what users like about their desk phones with the convenience of their mobile devices. It is designed from the ground up to support both the iPhone and iPad and includes an articulating arm that allows users to rotate their iPad into landscape orientation if desired. It is designed to support both Bluetooth connectivity and direct connectivity through the Apple 30-pin connector to deliver the best audio quality possible while charging the mobile device.

The ShoreTel Dock, when combined with the ShoreTel Mobility Client, extends Unified Communications applications including voice, location-aware presence and instant messaging to mobile devices securely and enabled users to utilize their smartphone or tablet as the primary communications device.


  • Enterprise-grade solution
  • Ergonomics of a desk phone extended to mobiles
  • High quality audio with handset, speakerphone, headset support
  • Keeps mobile devices charged when docked
  • Plug-and-play simplicity

Generally available Q3-CY 2013

Apple, iPad and iPhone are trademarks of Apple Inc.

Contact us or call (904) 645-9077 today for an analysis of your voice communications or other low-voltage needs. Let us show you a more robust, cost-effective solution and learn why Communication Planning Corporation is regarded as a premier voice communications and data networking solutions provider.